Contact Centre Services

Our key contact centre services deliver the following:

1. Client Care
2. Reporting
3. Escort service
4. Keyholding service
5. Teleprotection
6. Guard Care

Client Care & Reporting

We care our client and ensure our clients have peace of mind.  We provide the following features with our client care services:

1. Hotline
2. Information Hub

Our 24/7 hotline is always available to support our clients.  Our skills SOC Operator will pick up your call at anytime, and responsible to provide adhoc queries and response to any incident and emergency.  We are welcome your call and help you out at anytime, any day.

We treat every incident in serious manner, our SOC Operators will response to the incident with our on-site security guards and our field supervisor team, and provide a detail report in regard of the incident.

Escort service

We have a professional escort team to carry your items from place to place.  Our SOC Operators will receive an escort request call, and arrange our escort team to escort your items in safely manner.  We provide peace of mind with our escort service.

Keyholding service

Key holding is an enormous responsibility to place on your staff who has to be available 24/7/365. A key-holding duty not only interrupts valuable family time and restricts employee’s free time, but it can have more serious consequences.

Protecting Your Staff

Unpleasant ad disruptive late night calls-outs, along with the uncertainty of what will be encountered and the possibility of being placed in a high risk situation, all cause stress and anxiety to staff and family members alike.

Peace of mind

By using Securitas the quality assured key holding and alarm response service - you can release your staff from this key holding burden, no more high risk situations for your staff, who can enjoy their free time without the worry of being called to an activated alarm. Securitas offers total peace of mind providing a hassle-free dedicated key holding and alarm response service.  Peace of mind for your staff, and complete protection for your business and premises.

Teleprotection

Headache on manage a teleprotection with your properties?  No problem.  We provide tele-protection service to our client with our IVR platform.  Our SOC Operators will monitor the tele-protection calls from our client’s site, we ensure all security guards are safe at their sites. 

Procedures of IVR:

1. Dial the IVR hotline number for tele-protection
2. Verify the post with identity
3. Confirm tele-protection reported
4. Phone hang-up

Our SOC Operators will follow-up the guard safety if the site did not report tele-protection within the buffer period.